Privacy Policy

1. Information We Collect

Information You Provide Directly

When you fill out a contact or estimate request form on our website, we collect the information you enter - such as your name, phone number, email address, and a description of your project. We only ask for what we need to follow up with you about your request.

Automatically Collected Information

Like most websites, ours automatically collects certain technical information when you visit, including your IP address, browser type, the pages you view, how long you stay on each page, and the website that referred you to ours. This information is collected through standard server logs and third-party analytics tools.

Cookies

Our website uses cookies - small text files stored on your device - to understand how visitors use the site. These cookies help us improve the website and measure which content is most useful. You can instruct your browser to refuse cookies or alert you when cookies are being sent. Some parts of the website may not function properly if you disable cookies.

2. How We Use Your Information

We use the information we collect to:

• Respond to your estimate requests and inquiries.
• Schedule and follow up on service appointments.
• Communicate with you about your project by phone or email.
• Improve the content and performance of our website.
• Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We do not use your information for automated decision-making or profiling.

3. Third-Party Services

We use third-party tools to help operate this website. These may include analytics services (such as Google Analytics) and form providers. These third parties may collect information about your visit through cookies and similar technologies in accordance with their own privacy policies.

We embed a Google Maps iframe on our Contact page. Google may collect data through that embed in accordance with Google's own privacy policy.

4. Data Retention

We retain information you submit through our website for as long as needed to respond to your inquiry and complete any related project, or for as long as required by applicable law. If you would like your information removed from our records, contact us at hi@concreteflorence.com and we will process your request within a reasonable time.

5. Data Security

We take reasonable steps to protect the information you share with us from unauthorized access, loss, or misuse. However, no method of transmitting or storing data over the internet is completely secure. We cannot guarantee the absolute security of any information you submit.

6. Your Rights

Depending on where you are located, you may have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your personal information from our records.
• Opt out of receiving communications from us at any time.

To exercise any of these rights, send a request to hi@concreteflorence.com. We will respond within 30 days.

7. Children's Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has submitted personal information through our site, contact us and we will delete it promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page with an updated effective date. We encourage you to review this page periodically. Continued use of the website after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us About Privacy

If you have questions or concerns about this Privacy Policy, reach out to us directly: